Frequently Asked Questions (FAQ)

Welcome to the Lumavir Frequently Asked Questions (FAQ) page.

We’re here to answer your questions and ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Question 2: Do you offer free shipping?

Answer: Yes, Lumavir offers free shipping on all orders. For more information, please check our Shipping Policy.

Question 3: Where is Lumavir located?

Answer: Lumavir is a UK-based online brand based in Bristol, United Kingdom. We offer a curated selection of high-quality products through our online store.

Question 4: What if I receive a defective product?

Answer: If you receive a defective or damaged item, we will replace it at no cost to you. Please contact our support team and return the item within 30 days. For more information, see our Return Policy.

Question 5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us as soon as possible.

Question 6: What is your return policy?

Answer: Lumavir offers a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question 7: When will I receive my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed.

Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

For more details, please see our Refund Policy.

Question 8: Do you offer any warranties or guarantees on your products?

Answer: Yes, Lumavir provides a 30-day satisfaction guarantee on all purchases. For more details, please refer to our Return Policy.

Question 9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@lumavir.com

Question 10: Do you ship internationally?

Answer: No, we do not offer international shipping. Our Shipping Policy only applies to orders shipped within the United Kingdom.

Question 11: Do you have a physical store location I can visit?

Answer: Lumavir operates primarily as an online store, allowing us to offer competitive prices and a wide selection of products.

Question 12: Can I place a bulk order for my business or organisation?

Answer: Yes, we accept bulk and wholesale orders. Please contact our customer support team for more information.

Question 13: What is the process for exchanging a product?

Answer: For detailed information about exchanges, please refer to our Return Policy.

Question 14: How can I track my order?

Answer: You can track your order using the Track Order page on our website once your order has been shipped.

Contact Information

Store Name: Lumavir 
Address: Kiln House, 14 St. Thomas Street, Bristol, BS1 6WL, England
Email: info@lumavir.com
Phone: +44 7418 636325

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1–2 business days.