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At Lumavir, your satisfaction comes first. We offer 30 day returns from the day your order arrives.
• Items must be unused, undamaged, and returned in original packaging with all tags and accessories
• Free returns for damaged, defective, or incorrect items
• For change-of-mind returns, customers cover return shipping
• Original shipping costs are non-refundable
• Refunds are processed within 7 business days after inspection
👉 View our full Refund Policy
📧 Need help? Email us at info@lumavir.com
At Lumavir, we offer free shipping on every order and work with reliable delivery partners to help your order arrive safely and on time.
• Free shipping on all orders
• Orders are processed within 1–2 business days, Monday to Friday
• Delivery typically takes 5–7 business days after dispatch
• Estimated total delivery time is 6–9 business days
• Orders placed after the daily cutoff will be processed the following business day
• Tracking information is sent by email once your order has shipped
• Delivery timeframes are estimates and may vary slightly depending on location and carrier conditions
👉 View our full Shipping Policy.
📦 Track your order anytime on our Order Tracking Page
📧 Need help? Email us at info@lumavir.com
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Designed for a More Refined Daily Routine
Crafted to support a consistent skincare ritual, this device is designed to gently lift away surface buildup and excess oil while maintaining a comfortable, controlled experience. Its adjustable settings allow you to tailor each session to your preference, making it easy to integrate into any routine without feeling harsh or overwhelming.
Customisable Care with Interchangeable Heads
With multiple suction heads and intensity levels, this device is designed to adapt to different areas of the face. Whether focusing on smaller, more delicate zones or broader areas, it helps create a more personalised experience that feels precise, balanced, and easy to manage.
Practical Design for Everyday Use
Thoughtfully designed with a lightweight body and USB charging capability, this device is made for convenience at home or while travelling. The ergonomic shape supports a comfortable grip, while the simple controls make each session feel intuitive and effortless.
Thoughtful MaterialsDesigned with everyday use in mind
Refined ApproachBuilt around a more considered and consistent routine
At-Home SimplicityMade to fit into daily use
Beauty Technology You Can Trust
At Lumavir, we focus on creating modern beauty devices designed to fit effortlessly into your daily routine. Each product is selected for its simplicity, quality, and performance, helping you achieve a more refined skincare and haircare experience at home.
Where Innovation Meets Simplicity
We believe beauty tools should be easy to use, thoughtfully designed, and seamlessly integrated into your routine. From deep cleansing to advanced facial devices, Lumavir brings together technology and simplicity to support your everyday self-care.
Frequently Asked Questions
It is generally recommended to use the device a few times per week, allowing your skin time to rest between sessions depending on your personal routine.
The device includes adjustable suction levels, allowing you to start with a lower setting and choose what feels most comfortable for your skin.
The suction heads can be removed and rinsed with warm water after use. Ensure they are fully dry before reattaching for your next session.
Orders are typically processed within 1–2 business days, with delivery times ranging between 5–10 business days depending on your location.
Yes, we offer free standard shipping on all orders for a seamless shopping experience.
Yes, once your order has been dispatched, you will receive a tracking link via email to follow your delivery.
We offer a 30-day return window from the date of delivery, giving you time to ensure the product meets your expectations.
There are no restocking fees as long as the item is unused and returned in its original packaging.
If your item arrives damaged or not as expected, please contact us within 48 hours of delivery and we will arrange a replacement or solution promptly.
Store Name: Lumavir
Address: Kiln House, 14 St. Thomas Street, Bristol, BS1 6WL, England
Email: info@lumavir.com
Phone: +44 7418 636325
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.
